The working process and actions taken
I and my team worked together on getting the best idea and defining the problem that needs to be fixed the most. On the first day we tried to answer some of the following questions who is affected, what is it about, where/when it is happening, and why we care about it. On the second day, everything started to seem real since every one of us had one user interview and got to know how the LPP’s users are feeling about using their services. Now we could see things from other perspectives and we were glad about it. On the third day we did the “How might we” method and we turned our existing problems into opportunities. To dive deeper into finding the right answers and solutions we started asking ourselves “if we could” questions. Then we draw a user journey map where we put our most voted “if we could” questions on the journey. This is how we know where our focus should be. The fourth day was for sketching and drawing storyboards. Every one of us continued with a different solution which was later tested. As doing a user test for the first time I was pretty excited to give tasks to the user and just observe how he uses them.